Hooked by Kati Shop Policy – Hooked by Kati Pattern Shop

Refunds

Digital items are not eligible for returns or exchanges because of the nature of these items.

Refund exceptions will be made for accidental duplicate purchases of the same pattern within six months of the previous purchase. Refunds for duplicate purchases will require proof of purchase for both transactions. This can be provided as an order number or Paypal transaction number along with which pattern it was that you accidentally re-purchased.

I bought a pattern, and I can’t find it/download it.

Step 1: Check your email and your spam folder for the order confirmation. Within your receipt will be a link to download your files, whether you purchase through Ravelry, Etsy, or the HbK Shop.

Step 2: (If purchased through Ravelry) Log in to your Ravelry account and go to your Library. On the left side, there is a folder called “Purchases” that will have all of your purchased patterns in it. Check here for your Hooked by Kati purchase and download the file.

Step 2: (If purchased through Etsy) The easiest way to get to your purchase file is to log in to Etsy and go to “Purchases” in the drop down menu. Next to the transaction will be a button labeled “Download Files.”

If you are having trouble downloading your file on a mobile device, open Etsy.com in your browser (not the app), then go to your profile, “Purchases,” and download the file from the list of your recent purchases.

If the Etsy app force opens when you type in the web address, you may need to temporarily uninstall the Etsy app. Then you can access Etsy.com through the browser to download your file.

If you are getting an error, you may be signed in to a different Etsy account than that of the purchase. Double check your confirmation email to make sure your Etsy email address matches the address that received the confirmation. If you did not receive a confirmation email, it may have gone to a different email address.

Step 3: If you have multiple email addresses, check to see if the pattern was sent to a different one than you think. For example, if you were not logged in to Ravelry when you made the purchase through the HbK Shop, the pattern confirmation email may have gone to your Paypal email address, not your Ravelry one.

Step 4: If you have logged into your respective account and you still can’t find the pattern, email me at hookedbykati@gmail.com. Please provide

your order number
Paypal transaction number
email address associated with your account
which pattern you purchased.

I will help you find a way to get your pattern.

Can you print and snail mail me the pattern?

Unfortunately, I do not offer printing services.

If you are unable to print from home, seek out a local printing service like Kinkos or Mail N’ Copy. They will be able to print files you send to them via email or bring in on a flash drive/memory stick.

Another great resource is your local library. They will often print for you for just the cost of the paper.

I need help with a pattern!

No problem! I would be happy to help!

But first:

Read the whole pattern to see if your question is answered further in the assembly instructions. Some patterns have placed markers and pins that may not make sense right away but will be used later on to help with the assembly and part placement.
Double-check and make sure that the pattern you are working on does not have a video tutorial. The video tutorial may be able to answer your question. Video tutorials can be found at youtube.com/@hookedbykati.
Go to the Facebook Group and search for the pattern you are working on. There are many people in our little Hooked by Kati family who might have finished the project on which you are stuck. It’s a fast way to get some help on something specific.

If you still need help, please feel free to reach out to me. Email or Etsy message are the fastest way to contact me. I do not receive notifications on any other platforms, so please do not message me through Ravelry, Facebook, or Instagram.

I answer emails Monday through Friday between 8 AM and 5 PM Mountain Time. Please allow 1-2 business days for a reply.

I found an error in a pattern.

Please tell me! I’m only human, and I make mistakes. Things sometimes get through tech editing and testing. If you find an error, please email me and let me know! This way I can make sure the error is corrected in future versions of the pattern.

Do you make/sell finished amigurumi?

Because I want to spend as much time as possible making the next cool pattern for you, I no longer take orders for finished products. However, I have a directory of Preferred Sellers who DO take custom orders for finished products based on my patterns. Use the directory to find the maker for your next purchase!